Privacy Policy – 800Sayara
At 800Sayara, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or contact our Car workshop. By using our services, you agree to the terms outlined here.
Introduction
800Sayara is committed to safeguarding your personal data. We understand that when you book a car repair or car service with us, you are also trusting us with sensitive details such as your contact information, vehicle details, and payment preferences. This Privacy Policy is designed to give you clarity and confidence in how we handle your data.
Our privacy practices are guided by transparency, accountability, and compliance with applicable UAE laws and international data protection standards.
Information We Collect
When you use our website, contact us, or visit our workshop in Dubai, we may collect different types of information, including:
- Personal Information
- Full name
- Phone number
- Email address
- Residential or billing address
- Vehicle Information
- Make, model, and year of your car
- Vehicle Identification Number (VIN)
- Service history
- Payment Information
- Billing details
- Transaction records
(Note: We do not store complete credit card or debit card details. Payments are processed securely via trusted gateways.)
- Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and tracking data
- Communication Records
- Any inquiries you send to us
- Feedback, reviews, or complaints
How We Use Your Information
We collect your information to provide a better, more efficient experience. Specifically, your information is used for:
- Delivering Services: Scheduling appointments, diagnosing issues, and completing your car repair or car service.
- Communication: Sending service updates, booking confirmations, reminders, or promotional offers.
- Customer Support: Responding to queries, complaints, or requests.
- Payment Processing: Handling billing securely and issuing receipts.
- Improvement: Analyzing data to improve our website, services, and customer experience.
- Legal Compliance: Meeting UAE regulatory requirements and resolving disputes.
Cookies and Tracking
Our website uses cookies to improve user experience. Cookies are small files stored on your browser that help us:
- Remember your preferences and settings
- Enable smoother navigation on our site
- Track website traffic and usage patterns
- Display relevant ads or promotions
You may choose to disable cookies in your browser settings, but some parts of the site may not function properly as a result.
Data Sharing and Third-Party Disclosure
800Sayara respects your privacy and does not sell, rent, or trade your personal data. However, we may share your information in the following situations:
- With Service Providers: Third-party vendors (e.g., payment processors, IT support, or marketing services) who assist in delivering our services.
- With Legal Authorities: When required by UAE law, regulation, or legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or restructuring, customer data may be transferred as part of business assets.
All third-party partners are contractually obligated to maintain confidentiality and data protection standards.
Data Security
We use advanced security measures to protect your data, including:
- Secure Socket Layer (SSL) encryption for website transactions
- Restricted access to customer information within our company
- Regular monitoring of IT systems for vulnerabilities
- Secure storage of records in compliance with UAE laws
While we take every precaution, no system can guarantee complete security. We encourage you to also take steps, such as safeguarding your login credentials and using trusted networks.
Your Rights
As a customer, you have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Ask us to update or correct inaccuracies in your personal data.
- Deletion: Request that we delete your data, subject to legal or contractual obligations.
- Opt-Out: Unsubscribe from marketing emails or promotional messages at any time.
- Data Portability: Request transfer of your data to another service provider, where technically feasible.
To exercise these rights, please contact us at info@800sayara.com.
Children’s Privacy
Our services are intended for adults and not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child has submitted personal information, we will promptly delete it from our records.
International Data Transfers
Since 800Sayara operates primarily in Dubai, UAE, your data will be processed within this jurisdiction. However, in cases where our third-party partners operate internationally, your information may be transferred across borders. We ensure that adequate safeguards are in place to protect your data regardless of where it is processed.
Retention of Information
We retain personal data only for as long as necessary to:
- Fulfill service obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain business records
Once data is no longer required, it is securely deleted or anonymized.
Marketing and Communication
With your consent, 800Sayara may use your contact information to send you updates, offers, or newsletters related to car service, and promotions at our Car workshop Dubai.
You can opt out anytime by clicking the unsubscribe link in our emails or contacting us directly.
Links to Third-Party Websites
Our website may contain links to external websites (e.g., parts suppliers, partners, or affiliates). We are not responsible for the privacy practices or content of these third-party sites. We recommend reading their policies before sharing personal data.
Updates to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or industry standards. The updated version will always be posted on our website with the “Last Updated” date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us.